Privacy Policy

‍Effective Date: 01/01/2026 Last Updated: 07/11/202

TidyPig Cleaning LLC (“TidyPig,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, communicate with us, or otherwise interact with TidyPig Cleaning LLC.

By using our website or services, you consent to the practices described in this Privacy Policy.‍ ‍

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:‍ ‍

  • Full name

  • Email address

  • Mobile phone number

  • Service address and billing address

  • Appointment details and service preferences

  • Payment information (processed securely by third-party providers) ‍

b. Messaging Information (SMS & Communications)‍ ‍

If you provide your mobile phone number and opt in, we may collect:‍ ‍

  • Your phone number

  • Message interaction data (delivery status, opt-out requests) ‍

We do not collect or store the contents of SMS messages beyond what is required for service delivery and compliance.

c. Usage and Technical Data

We may automatically collect certain information when you visit our website, including:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referring URLs

This data is collected through cookies, pixels, and analytics tools such as Google Analytics.

d. Cookies and Tracking Technologies

We use cookies and similar technologies to: ‍

  • Improve website functionality

  • Remember user preferences

  • Analyze traffic and usage trends

You may disable cookies through your browser settings; however, some features of our website may not function properly. ‍

2. How We Use Your Information

We use the collected information to:

  • Provide, schedule, and manage cleaning services

  • Process payments and invoices

  • Communicate service confirmations, reminders, updates, and important notices

  • Send promotional or marketing messages only if you have opted in

  • Respond to inquiries and customer support requests

  • Improve, maintain, and secure our website and services

  • Comply with legal and regulatory obligations‍ ‍

3. SMS Communications & Consent (A2P Compliance)‍ ‍

By providing your mobile number and affirmatively opting in, you consent to receive SMS messages from TidyPig Cleaning LLC, which may include:‍ ‍

  • Appointment confirmations and reminders

  • Service updates or changes

  • Customer service communications

  • Promotional or marketing messages (if separately consented)

Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP.
For help, reply HELP or contact us at info@tidypigcleaning.com.

We maintain records of opt-in consent as required by law and carrier regulations.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:‍ ‍

  • With trusted third-party service providers (e.g., Stripe, BookingKoala, SMS providers) who perform services on our behalf and are contractually obligated to protect your data

  • To comply with applicable laws, regulations, subpoenas, or legal processes

  • To enforce our Terms of Service or protect the rights, safety, or property of TidyPig Cleaning LLC, our customers, contractors, or the public

Mobile phone numbers and SMS consent data are never shared with third parties for marketing purposes.

5. Data Security and Storage

We implement reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption.‍ ‍

Payment information is processed securely by third-party payment processors (e.g., Stripe). TidyPig Cleaning LLC does not store full payment card details.

You are responsible for maintaining the confidentiality of any account credentials.

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6. Third-Party Services and Links

Our website may include links to third-party websites or tools (such as Google Maps or analytics services). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

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7. Use of Google API Services and Google User Data ‍

TidyPig Cleaning LLC uses Google API Services to operate an internal business content and document workflow. This section describes how our application accesses, uses, stores, shares, and retains Google user data.

a. Data Accessed

Our application requests access to your Google Docs and Google Sheets. It accesses only the specific documents and spreadsheets required to perform the workflow described below, and it does not access any other Google user data.

b. How We Use the Data‍ ‍

This access is used solely to create, update, and manage documents and spreadsheets as part of our own internal content and document workflow. We do not use Google user data for advertising, market research, or any purpose beyond this core function. ‍

c. Data Sharing

We do not sell or transfer Google user data to third parties. Google user data is processed only by the service providers that operate this workflow, acting solely as processors on our behalf and under confidentiality obligations. It is not disclosed to any other party except where required by law.

d. Data Storage and Protection ‍

Authorization tokens and any accessed data are stored securely and encrypted at rest. Access is limited to authorized personnel, and credentials are never published or committed to any public code repository.

e. Data Retention and Deletion ‍

Google user data is retained only as long as necessary to perform the workflow. Authorization tokens are revoked and deleted when no longer needed. You may request deletion of your data at any time by contacting us at info@tidypigcleaning.com.

TidyPig Cleaning LLC’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

8. Your Privacy Rights ‍

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw consent for marketing or SMS communications

  • Opt out of promotional communications at any time ‍

To exercise your rights, contact us at info@tidypigcleaning.com.

9. Children’s Privacy ‍

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it promptly. ‍

10. Changes to This Privacy Policy ‍

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

TidyPig Cleaning LLC
Email: info@tidypigcleaning.com
Call: 762-240-1762