After renovations or construction work, fine dust and debris often remain throughout the space and are not covered under standard cleaning services. To properly address this, post-construction cleanings require our Heavy-Duty Add-On, which allows our team to perform the detailed, intensive cleaning needed to remove construction dust and residue.

Once the initial post-construction cleaning is completed, we can transition your home to a regular maintenance schedule, such as bi-weekly service, to keep the space consistently clean moving forward.

To discuss, you can call us at 762 240 1762.

We require the total square footage of your home to properly plan and prepare for your cleaning service. Even if only certain rooms or services are requested, the overall size of the space helps us accurately allocate time, staffing, and resources to deliver a thorough and consistent clean.

Providing incomplete or inaccurate information, such as adding rooms at the time of service, can lead to scheduling disruptions and may result in an incomplete cleaning. Accurate bookings allow us to maintain quality standards and stay on schedule for all clients.

If you only need specific rooms or services cleaned, you may exclude rooms or services during the booking process, which will reduce the total price accordingly. However, the full square footage of the home is still required so we can prepare appropriately.

If you need help updating your booking or have questions about exclusions, please contact us at 762 240 1762, and we’ll be happy to assist.

Our team always strives to deliver high-quality results; however, for reasons related to safety, liability, and service quality, there are certain services we are unable to offer or guarantee. If you are unsure whether your cleaning needs fall within our scope, we encourage you to contact us before booking.

We do not provide the following services:

• Cleaning while other services are actively taking place in your space (such as plumbing, painting, construction, or renovations)

• Lifting or moving heavy items, including refrigerators, stoves, large furniture, or tables

• Moving delicate or high-risk items such as vases, framed artwork, or wall-hung décor

• We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything. Also, you can add hand dishwashing to your service.

• Cleaning areas or items that cannot be safely reached using a step stool or telescopic tools

• Guaranteed removal of excessive pet hair from upholstery (we will do our best, but results may vary)

• Exterior window cleaning

• Complete removal of strong odors (including mold, smoke, or animal-related odors)

• Cleaning inside dishwashers or washing machines (filters only may be cleaned)

• Cleaning light bulbs

• Cleaning homes with active rodent or insect infestations

• Removing paint overspray or excess paint from surfaces

• Deep carpet or floor treatments such as steam cleaning, polishing, or waxing. We have a trusted contractor that we can recommend.

• Removing heavy stains or marks from walls, baseboards, or painted surfaces that could risk damage

Our goal is to provide safe, thorough, and consistent service while protecting your home and our team. If you have questions about a specific item or situation, please reach out at 762 240 1762 so we can review it with you in advance.

You may cancel or reschedule your cleaning at no charge by providing at least 48 hours’ notice. Changes can be made directly through your online customer dashboard or by contacting us at 762-240-1762.

Cancellations or reschedule requests made with less than 48 hours’ notice are subject to a $50 cancellation fee. This fee helps offset the time reserved specifically for your service, as short-notice cancellations often prevent us from filling that scheduled time with another booking.

We appreciate your understanding and encourage you to reach out as soon as possible if your plans change.

Absolutely. Many of our clients are not home during their cleaning. As long as we have clear access instructions, our team can complete the service and secure the property before leaving.

During booking, you may let us know how to access the home, such as where a key will be left, a lockbox or entry code, or any other instructions. You may also contact us directly to provide or update this information.

If you have pets, please ensure they are secured in a safe and comfortable area so our team can work efficiently and safely.

The number of cleaners assigned to your service may vary depending on the size of the home, the type of cleaning requested, and the overall scope of work. Depending on these factors, your service may be completed by one cleaner or a small team.

Our goal is always to assign the appropriate number of professionals to complete the cleaning thoroughly and efficiently. If you have specific timing needs or requests, please let us know in advance, and we’ll do our best to accommodate.

Our customer service team is available Monday through Saturday, from 8:30 a.m. to 6:30 p.m.

Cleaning services are typically scheduled during these hours. Sunday cleanings are available for residential clients by request and subject to approval. After-hours cleanings are available for commercial clients and are scheduled based on the needs of the business, which are determined during the walkthrough and planning process.

To discuss scheduling options, please contact us at 762-240-1762.

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A $10 fee per pet applies, as pets can increase cleaning time, supply usage, and allergen control needs. This fee applies to pets that shed and move freely throughout the home.

Homes with more than three pets may qualify for a reduced pet fee after the first cleaning when enrolled in a recurring service plan.

For the safety of your pets and our team, all pets must be secured in a safe, enclosed area during the cleaning.