Tidypig Cleaning- Columbus GA’s Trusted house cleaning service
FAQ Page
🧽 Services & What's Included
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Regular upkeep (weekly, bi-weekly, or monthly) to keep your home consistently fresh.
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A one-time detailed clean that addresses buildup and high-use areas beyond standard service.
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A top-to-bottom reset for completely empty homes, including inside appliances and cabinets.
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For closets, garages, or rooms that need extra attention. 2-hour minimum. Call us at 762-240-1762 to discuss your needs.
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Offices, beauty salons, coffee shops, and similar small-to-medium spaces. We start with a free on-site walkthrough and build a custom checklist for your business. We also offer one-time deep cleaning and moving cleaning.
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A simple rule of thumb: if your home has been professionally cleaned within the last month and just needs upkeep, book a Standard Cleaning. If it's been longer, or there's visible buildup, start with a Deep Cleaning. Homes with heavy buildup, extended neglect, or post-construction dust need the Heavy-Duty add-on (Contact us to better understand your needs). Moving? That's the Move-In/Out Cleaning — it's built for empty homes. We also offer customize services that fit your lifetyle and specific needs.
Not sure? Call us at 762-240-1762 and we'll point you to the right service.
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Construction and renovation leave fine dust and residue throughout the space that standard cleaning doesn't cover. The Heavy-Duty add-on gives our team the time and intensity needed to remove it properly. After that first clean, we can move you to a regular maintenance schedule.
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Yes. Select add-ons directly on our booking page, and put special instructions in the notes section during booking. We also offer customized services that fit your lifestyle and special needs.
Unsure whether we can do something? Just ask. Call 762-240-1762
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Pricing is based on your home's square footage, its condition, the service type, and any add-ons. Get an instant price on our Book Now page - you'll see your total before you book. For commercial spaces, pricing is set after a free on-site walkthrough.
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Yes. Recurring maid service includes built-in frequency discounts:
• Weekly – 30% OFF
• Every Other Week – 20% OFF
• Every 4 Weeks – 10% OFFOccasionally, we offer seasonal discounts. Referral credits are also available through our Give $30, Get $30 program.
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The total size of your home is how we plan time, staffing, and supplies — even if you only want certain rooms cleaned. If you only need specific areas, select partial cleaning in the "Tell us about your space" section when booking and exclude the rooms you don't need. The price adjusts accordingly, but we still need the full square footage to prepare properly.
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A card on file secures your booking. You're not charged until the cleaning is complete. A temporary authorization hold may be placed up to 2 days before your appointment — it's not a charge and is released automatically if you cancel in time.
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Yes. Our booking page uses SSL encryption, and all payments are processed through Stripe, an industry-standard secure payment processor. We never store your full card details — only a secure token used to process payment after your service.
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A $10 fee per pet applies to pets that shed and move freely through the home, since they increase cleaning time and supply use. Homes with more than three pets may qualify for a reduced fee after the first cleaning on a recurring plan. For everyone's safety, please secure pets in a comfortable, enclosed area during the cleaning.
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Tips are never expected, but always appreciated. If your cleaner did a great job, a tip is a kind way to show it — you can tip in cash or through your customer dashboard. 100% of the tips go to your cleaner.
💵 Pricing & Payment
📅 Booking & Scheduling
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Book online in about 60 seconds at our Book Now page, or call us at 762-240-1762 and we'll do it for you.
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We proudly serve Columbus, GA and surrounding areas: Midland, Fort Moore, Cusseta, Phenix City, Smiths Station, Fortson, and Green Island. Outside these areas? Call us at 762-240-1762 — we may still be able to help.
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Every home is different, so timing depends mostly on the size and condition of your space. We don't promise exact times — our focus is quality, and our team stays until the checklist is complete. If you're working around a deadline (a move-out inspection, guests arriving, an event), let us know when you book so we can plan ahead with you.
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Sometimes, based on availability. Call us and we'll confirm. A short-notice charge may apply.
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Cancel or reschedule free of charge with at least 48 hours' notice — through your customer dashboard or by calling 762-240-1762. Changes with less than 48 hours' notice incur a $50 fee, which offsets the time we reserved for your service.
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Update anytime through your customer dashboard, or call us at 762-240-1762.
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It depends on the size of your home, the service type, and the scope of work — one cleaner or a small team. If you have timing needs, tell us in advance and we'll do our best to accommodate.
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No — many of our clients aren't. Just give us clear access instructions when booking (key location, lockbox, entry code), and our team will complete the service and secure your home before leaving. If you have pets, please make sure they're secured in a safe, comfortable area.
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Yes — a few small things make a big difference. See our pre-appointment guide → It covers preparation steps, expectations, and helpful reminders.
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Yes. Running water and electricity are required for a move-in/out clean — our team needs them for equipment, hot water, and lighting. If utilities will be off, contact us before your appointment so we can reschedule and avoid a cancellation fee.
🛡 Your Cleaning Team — Trust & Safety
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Yes. Every cleaning professional completes a multi-step vetting process: interviews, experience and reference verification, a criminal background check, and a test cleaning that evaluates quality and professionalism. Only a small percentage of applicants make it through.
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Yes — every cleaning professional must pass a criminal background check before working with TidyPig Cleaning.
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Yes, we do our best to send the same cleaner or team to recurring clients — consistency is part of great service. If your regular cleaner is unavailable, we'll send a vetted professional who follows the exact same checklist and standards, so your clean stays consistent either way.
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Yes. TidyPig Cleaning carries business insurance, and all cleaning contractors are required to maintain their own active coverage as part of our onboarding standards.
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Yes — our professionals arrive fully equipped with supplies, products, and equipment. Have a preferred product you'd like us to use? Let us know in advance and we'll plan for it.
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We use professional products applied by expert cleaners. If anyone in your home has allergies or sensitivities, or you'd prefer specific products (including ones you provide), tell us when booking and we'll accommodate.
✅ Satisfaction & Policies
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Tell us within 24 hours of your service, and we'll make it right — when appropriate, we'll return within 5 days to re-clean the areas of concern at no charge. Your satisfaction is the standard we work to.
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Contact us as soon as possible. Our teams document their work with before/after photos and report any incidents immediately, and we carry insurance for accidents. We'll review what happened and work with you on a fair resolution, promptly.
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If a home needs significantly more time, labor, or supplies than the booking indicated, the Heavy-Duty add-on may be required. If our team arrives and finds this is the case, we'll notify you before proceeding to discuss options and pricing. If you think your home may need this, call us ahead — photos or a video help us quote accurately.
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For safety, liability, and quality reasons, we don't offer:
Cleaning during active construction, painting, or plumbing work
Biohazard
Lifting or moving heavy items (refrigerators, stoves, large furniture)
Moving delicate or high-risk items (vases, framed artwork, wall décor)
Putting dishes away in cupboards (we'll gladly load the dishwasher; hand-washing is an add-on)
Areas that can't be safely reached with a step stool or telescopic tools
Guaranteed removal of excessive pet hair from upholstery (we'll do our best)
Exterior window cleaning
Complete removal of strong odors (mold, smoke, animal-related)
Cleaning inside dishwashers or washing machines (filters only)
Cleaning light bulbs
Homes with active rodent or insect infestations
Removing paint overspray or excess paint
Carpet steam cleaning, floor polishing, or waxing (we can recommend a trusted contractor)
Removing heavy stains from walls or painted surfaces where damage is a risk
Unsure about a specific item? Call us at 762-240-1762 before booking and we'll review it together.
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We'd love to hear from you — apply here
Explore expert, reliable services, catered to your needs-
The Regular
Standard Home Cleaning
The Special
Deep Home Cleaning
The Fresh Start
Move In/Out Home Cleaning
Ready to bring on the shine?
Check out your home’s quote and get started today!