Terms of service.

Effective Date: May 5, 2025

Welcome to TidyPig Cleaning LLC. By accessing our website or booking a service, you agree to the following Terms and Conditions.

  1. Booking and Payment

  • Booking does not guarantee a service until we confirm it.

  • A 50$ non-refundable deposit is required to reserve a spot and is applied to the final cost.

  • Payments are processed through Stripe on the day of service.

  1. Services and Contractors

  • TidyPig works with independent contractors, not employees. We are not liable for their conduct beyond what’s reasonably expected in a professional service.

  • Cleaners provide their own supplies unless otherwise agreed.

  1. Customer Responsibilities

  • Provide accurate information and access on cleaning day (keys, codes, etc.)

  • Secure pets and ensure a safe work environment

  • Notify us of special items or areas requiring care

  1. Cancellations, Delays, and Lockouts

  • Cancellations within 48 hours incur a $50 fee

  • Lockouts or failure to provide access on cleaning day will result in a $50 fee

  • We reserve the right to cancel or refuse service due to health, safety, or unreasonable conditions

  1. Limitations of Liability

  • We are insured for accidental damage caused by cleaners

  • We are not responsible for:

    • Items not disclosed as fragile or high-value

    • Mold, bodily fluids, or hazardous conditions

    • Damage caused by client-provided products or tools

  1. Refund Policy

  • No refunds, but we will re-clean if notified within 24 hours of the service

  1. Non-Solicitation

  • Customers may not directly hire TidyPig contractors outside of our platform for 12 months following their last service

  1. User Conduct & Prohibited Uses

  • You agree not to misuse our site (no hacking, scraping, spamming, or illegal activity)

  • You’re responsible for keeping your account secure

  1. Intellectual Property

  • All content on our website is owned by or licensed to TidyPig and protected by law

  1. Governing Law

  • These Terms are governed by the laws of Georgia

  1. Changes

  • We may change these Terms at any time; continued use of our services implies acceptance

  1. For questions, contact: info@tidypigcleaning.com