Thank you for choosing TidyPig Cleaning.

Essential booking information

Please take a moment to review this page’s important contents below.

  • Your detailed service checklist

  • How to prepare & key FAQs

  • Terms & Conditions

How to Prepare

  • For everyone's safety, please keep pets in a separate area or secured during the cleaning.

  • Help the team focus on cleaning by clearing small personal items from countertops, floors, and main surfaces. Please leave sinks free of dishes. If you'd like help with organization or dishwashing, those are available as add-ons through your client portal.


  • Please ensure access is ready at your scheduled arrival window — door unlocked, lockbox code provided, or key left in an agreed spot. A $50 lockout fee applies if the team cannot enter.

  • Inside oven, inside fridge, inside cabinets, extra rooms, and any other add-ons need to be added in advance so we can schedule the right amount of time. You can add them through your client portal before the appointment.

  • Your quote is an estimate based on the information provided at booking. If our cleaner arrives and the home's condition is different from what was described, we'll reach out before starting to discuss any adjustment. Nothing changes without your knowledge.

  • Our team arrives fully equipped. If you have a product preference, let us know in advance and we'll do our best to accommodate.

  • We schedule arrival windows to allow flexibility for traffic and prior jobs. Your window was confirmed at booking.

  • We need access to both to complete your service properly.

Essential FAQs

  • We place a temporary authorization hold on your card up to 3 days before your appointment. Final payment is processed after the service is completed on the day of the clean.

  • You can reschedule or cancel anytime through your client portal or by contacting us. We ask for at least 48 hours' notice to avoid a $50 late-change fee.

  • Your satisfaction matters to us. If something was missed or didn't meet your expectations, please notify us within 24 hours of the appointment. We'll make it right with a re-clean of the affected areas. We do not issue refunds, but we do stand behind our work.

  • We carry insurance for accidental damage caused during service. If you notice damage, report it within 24 hours with photos so we can address it promptly. We are not responsible for pre-existing damage, items not disclosed as fragile, or normal wear and tear.

  • Yes — our team takes before-and-after photos for quality assurance and documentation. These are for internal records only and will not be shared publicly without your permission.

  • Yes, that's completely fine. Just let the team work and feel free to check in with them if you have questions.

  • Tips are never expected but always appreciated by your cleaning professional.

  • If the condition is significantly different from what was described at booking, our cleaner will communicate before starting. Depending on the situation, we may recommend a deep cleaning add-on or adjust the scope so the team can do the job right.

  • We serve Columbus, Georgia and nearby areas. Contact us if you're unsure whether your location is covered.

  • No — per our Terms of Service, clients agree not to hire or solicit TidyPig contractors outside of TidyPig for 12 months following their last service. This protects the professionals on our team and the quality of our network.

  • You have full access to your account through your client portal — reschedule, add services, leave feedback, refer friends, and more. Check your welcome email for your login link.

  • We love referrals! Log into your client portal to access your referral link and see current rewards.

Find your cleaning checklist

Select your service:

Standard/Deep Cleaning
Standard/Deep Cleaning
Moving in/out cleaning
Moving in/out cleaning

Terms & Policies

Read important details about booking with TidyPig Cleaning.

Important: By booking with us, you agree to our Terms & Conditions and Privacy Policy. Please review each at least 24 hours before your appointment.

We’re just as excited as you are to make your home shine!

Standard/Recurring Service Types

Select your chosen service to find a detailed checklist link at the end of the description.

  • Our standard cleaning covers all essential areas of your home using our detailed checklist. This service is ideal for homes that are well-maintained and free of buildup. It does not include addressing heavy grease, hard water stains, or excess dust.

    If your home has not been professionally cleaned in over 30 days, or if there is visible buildup that requires additional time and effort, a deep cleaning add-on will be required to ensure the home is cleaned properly.

    [Click here for your full checklist]

  • On your first visit, we follow the same detailed checklist as our standard cleaning. This service is ideal for well mantained homes and does not include addressing buildup.

    After your second visit, based on your recurring frequency — weekly, biweekly, or monthly — prices become more affordable per visit, helping you keep your home fresh in the long term. If your home needs extra attention during the first visit, a deep-cleaning add-on will be required to bring it to a maintainable standard.

    [Click here for your full checklist]

  • Our deep cleaning uses the same detailed checklist as our standard cleaning. The difference is the level of buildup and the amount of time required. This allows our cleaning professionals to allocate enough time and products to address all buildup and bring the home back to a clean, maintainable baseline.

    After a deep cleaning is completed, most customers transition to a recurring service to keep their home in great shape at standard cleaning rates.

    [Check your full checklist here]